Loonlight Wax Spa

Please call (952) 234-7482 to modify your appointment if it is within the 24-hour window. Late Cancellation policy: Clients should reschedule or cancel their appointment with at least 24 hours' notice. If a client reschedules or cancels within 24 hours of their appointment, it is considered a “late cancellation.” Clients can only have a maximum of 3 late cancellations every 12 months to avoid a late cancellation charge. After 3 late cancellations within 12 months, late cancellations will result in a cancellation fee of half the costs of their services. For example, a late cancellation for an eyebrow wax would cost $15 to cancel or reschedule if a client has already had 3 late cancellations that year. No Call No Show Policy: A “No Call No Show,” or NCNS, is when a client does not show up for their appointment and does not provide notice. Each client will be given grace for one NCNS every 12 months. If a client NCNSs a second time within 12 months, they will be charged a NCNS fee of half the cost of their services. Future services cannot be rendered until the NCNS fee is paid. Late policy: If a client is more than 10 minutes late, the service may be shortened if possible or rescheduled entirely. Privacy Policy regarding business phone (952) 234-7482: This business phone number is used to reach owner and operator Jacqueline Burriss directly for answering questions and scheduling/modifying appointments. Clients may opt-in by verbally consenting to receive messages from this number. Loonlight Wax Spa is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you communicate with us, including through SMS/text messaging. Information We Collect We may collect the following information when you contact us or schedule services: - Name - Phone number - Email address - Appointment details Any information you voluntarily provide during communication We do not collect or store payment information through SMS. How We Use Your Information We use your information solely for: - Scheduling appointments - Confirming or updating appointment details - Providing service‑related information - Responding to questions or support requests - Operational or transactional communication We do not use your phone number or any personal information for marketing or promotional messaging. Data Sharing Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt‑in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy explicitly excludes mobile opt‑in data. We may share information only when required by law or to comply with legal processes. Data Security We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. Your Rights You may request to update or delete your personal information at any time by contacting us at loonlightwaxspa@gmail.com. Loonlight Wax Spa Messaging Terms & Conditions By opting in to receive SMS/text messages from Loonlight Wax Spa, you agree to the following terms: 1. Program Description Our messaging program consists of general conversational messaging to answer questions, coordinate appointments, and provide customer support. We do not send marketing or promotional text messages. 2. Opt‑Out Instructions You can cancel SMS communication at any time. Text STOP to the phone number from which you received messages. After you send STOP: You will receive a confirmation message You will no longer receive SMS messages from us To rejoin, simply opt in again through any of our communication channels. 3. Help & Support If you are experiencing issues with the messaging program, you may: - Reply HELP for assistance - Email us directly at loonlightwaxspa@gmail.com - Call us directly at this business phone number. 4. Carrier Liability Mobile carriers are not liable for delayed or undelivered messages. 5. Message & Data Rates Message and data rates may apply for messages sent to you from us and from you to us. Message frequency will vary based on communication needs. For questions about your text or data plan, contact your wireless provider. 6. Privacy For questions regarding privacy, please refer to the Privacy Policy contained in this document.